Creating a New Application

Objective

This article provides step-by-step instructions on how to initiate and start a new permit application within the portal.

Prerequisites

Before you begin, ensure you are logged into your account and have the necessary permissions to submit applications for your specific facility.

Step-by-Step Guide

Step 1: Initiate the Application

Once you are on your dashboard, locate the navigation menu at the top of the screen:

• Click on the Create Application button found in the top bar.

Step 2: Select Your Facility

On the new application page, you will need to specify the location for the permit:

1. Locate the facility selection dropdown menu.

2. Select the specific facility you would like to create the application for.

Step 3: Verify Pre-Populated HLS Data

After selecting your facility, the system will automatically pull and display data in the fields below. This information is automatically retrieved from the HLS system.

Critical Requirement: Please carefully review and verify that all pre-populated facility data is completely correct before proceeding. Accurate data is vital to the application process, and incorrect information can cause significant processing delays or issues later on.

Step 4: Choose Application Type and Start

Scroll down to the bottom section of the page to finalize the setup:

1. Navigate to the Application Type dropdown menu.

2. Select your required application type (for example, Building Permit).

3. Click the Start Application button.

Your application has now been successfully initialized, and you can proceed with filling out the required forms.

Need Help?

What if the pre-populated HLS data is incorrect?

Because this data is pulled directly from external Health/Life Safety records, it cannot be edited within this portal or changed by a local firm/district admin. You must contact your local ROE to have the official HLS data corrected.

My facility isn't appearing in the dropdown menu?

• Firm Users: If you cannot see the facility you need to create an application for, please contact your District or ROE to have them link your firm to that specific facility.

• District & ROE Users: If a facility is completely missing from the system entirely, please reach out to permithelp@kaneroe.org for further assistance.